Prophet 21 training and support: every option in 2026

Prophet 21 training comes from four places: Epicor Learning (the Epicor Learning Center, an in-product Help and Support Panel, an AI Knowledge Agent and instructor-led courses from Epicor Professional Services), Epicor partners who run bootcamps and module deep dives, the P21 Worldwide User Group and its annual Connect conference, and free videos. Support runs through Epicor’s EpicCare portal and your partner. The same Epicor Learning Center covers Kinetic and Eclipse. Morsa cuts how much P21 people need to learn by doing the repetitive entry and chasing for them.

Morsa publishes this guide. Epicor facts were read on epicor.com, and partner and event facts on the named sites, on 21 October 2026.

Part of our Epicor Prophet 21 guide.

Prophet 21 training options at a glance

Epicor Learning Center

• What you get: Videos, courses and learning paths for every core Epicor ERP

• Cost (as published): Essential courses free; full catalog for customers with full access

• Best for: Everyone, self-paced

• Source: [1]

Help and Support Panel

• What you get: Training and documentation from any screen via the “?” icon

• Cost (as published): Included; Epicor names cloud products

• Best for: Answers in the moment

• Source: [1]

Knowledge Agent

• What you get: AI answers drawn only from Epicor content, inside the panel

• Cost (as published): Included where available

• Best for: Quick how-to questions

• Source: [1]

Instructor-led training

• What you get: Courses from Epicor Professional Services, booked through the Learning Center

• Cost (as published): Quote

• Best for: Go-live teams, admins

• Source: [1]

Partner training

• What you get: Role-based onboarding, about a one-week basics bootcamp, module deep dives of about a couple of weeks each, super user and admin courses (EstesGroup example)

• Cost (as published): Quote

• Best for: Teams with a partner

• Source: [2]

P21WWUG and Connect

• What you get: User-run community, local chapters, forum and the yearly Connect conference

• Cost (as published): Membership and event fees set by the group

• Best for: Peer tips, real workarounds

• Source: [3]

Free videos

• What you get: Epicor’s Prophet 21 video library and “Training & How To” YouTube playlists

• Cost (as published): Free

• Best for: Single tasks

• Source: [4]

Epicor Learning: the official route

Epicor Learning is Epicor’s training suite. The Epicor Learning Center is “your gateway to mastering Epicor solutions through a library of videos and our extensive catalogs of courses and learning paths” [1]. Epicor says customers with full access get the whole catalog, while “essential courses are available at no cost for others” [1].

Inside the product, the Help and Support Panel gives contextual training from any screen. The Knowledge Agent, which Epicor says is “powered by Microsoft OpenAI GPT”, answers questions using only Epicor content and “does not access or utilize your personal content” [1]. Epicor also confirms it “provides instructor-led training delivered by our Professional Services team, all accessible through the Epicor Learning Center” [1].

To start: sign up for an Epicor Learning Center account (Epicor says customers can sign up at any time), then pick the P21 learning path for each role [1].

Partner training

Most P21 shops buy implementation from an Epicor partner, and partners sell training too. EstesGroup’s published P21 program, as one example, includes role-based onboarding, a basics bootcamp of roughly one week, module deep dives of roughly a couple of weeks per module, warehouse and pricing courses, super user training, and administrator training on users and security [2]. Prices are quote-only. DCKAP, a P21 integrator, puts ERP training at “a few hundred to several thousand dollars” per employee depending on depth [5].

The P21 user group and Connect

The P21 Worldwide User Group (P21WWUG) is run by users, with local and regional chapters and a forum where users help each other with questions and system issues [3]. It hosts a yearly conference, P21 Connect, and Epicor’s own user conference, Epicor Insights, is open to users and prospective customers [3]. Check the group’s site for current dates and fees; we could not load it on 21 October 2026.

Epicor training for Kinetic and Eclipse

“Epicor training” and “Epicor Kinetic training” run through the same Epicor Learning Center, which Epicor says “supports all core ERP products and select Business Applications” with separate learning paths per product [1]. Eclipse users also get Training on Demand and Knowledge on Demand through Epicor Learning [6].

Prophet 21 support

After Epicor’s final on-premises P21 release (2028.1, tentatively May 2028), Active Support for that release runs through June 30, 2029, then Sustaining Support begins July 1, 2029 [9]. Plan your support contract and any cloud move around those dates.

The training problem nobody budgets for

ERP training never ends at go-live. New CSRs and buyers join, people forget screens they use once a month, and every upgrade changes something. Reviewers of P21 name a complex interface as a common complaint [10]. Most of what new staff learn is the same few repetitive tasks: keying orders, updating PO dates, looking up order status.

The modern answer is to stop making people do those tasks at all. Morsa, an AI operations layer, does them on top of P21: it enters emailed and PDF customer orders, chases suppliers from the buyer’s own mailbox and updates PO dates in P21, and answers “where is my order” from P21 and the carrier. New staff work in the email, Teams or WhatsApp they already know and approve what Morsa prepares. There is no new software to learn and no training cost.

At J4S, a 120-person glass plant, on-time completion rose from about 30% to about 75% in four weeks across about 900 commitments [11]. At JRG Automotive, Morsa caught 5 of 8 production-stopping shortages early, saving $2 million. Start with a pilot on one live problem; no per-seat licences, live in days, and “We’ll catch a shortage in your plant, or you don’t pay.”

Book a demo: https://cal.com/morsa

Sources

1. Epicor, Epicor Learning: https://www.epicor.com/en-us/services/epicor-university/prophet-21 (read 21 October 2026)

2. EstesGroup, Prophet 21 Training: https://www.estesgrp.com/solutions/erp-solutions/prophet-21/prophet-21-training/ (read 21 October 2026)

3. Atlas Precon, Where Can I Learn More About Prophet 21? (updated May 16, 2023): https://www.atlasprecon.com/can-learn-prophet-21/ (read 21 October 2026)

4. Epicor Prophet 21 Videos: https://p21video.epicor.com/ (listed in Google results 21 October 2026)

5. DCKAP, Understanding Epicor ERP Cost And Pricing (August 16, 2024): https://www.dckap.com/blog/epicor-erp-cost-pricing/ (read 21 October 2026)

6. Epicor, Epicor Eclipse product page: https://www.epicor.com/en-us/products/enterprise-resource-planning-erp/eclipse/ (read 21 October 2026)

7. Epicor blog, Five Reasons to Move to Eclipse 2025.2 (upgrade requests through EpicCare): https://www.epicor.com/en/blog/industries/five-reasons-to-move-to-eclipse-2025-2/ (read 21 October 2026)

8. Epicor User Help Forum, Epicor Support: Essential or Pro (June 2019): https://www.epiusers.help/t/epicor-support-essential-or-pro/56510 (read 21 October 2026)

9. Epicor news release, final on-premises feature releases (January 6, 2026): https://www.epicor.com/en-us/newsroom/news-releases/epicor-announces-schedule-of-final-on-premises-feature-releases/ (read 21 October 2026)

10. SoftwareConnect, Epicor Prophet 21 review: https://softwareconnect.com/reviews/epicor-prophet-21/ (read 21 October 2026)

11. Morsa, J4S customer story: https://morsa.ai/customers/j4s (read 21 October 2026)